Pre-Order Details
When does the pre-sale start?
The pre-sale begins on May 6, 2025.
Where can I pre-order the controller?
You can pre-order directly through our website or via Best Buy. Best Buy US has exclusive first-release availability during the pre-sale period.
What is the price?
The controller is priced at $169.99 USD.
Do I have to pay in full during pre-order?
Yes, full payment is collected at the time of placing your pre-order.
Are there any discounts available?
At this time we do not have any discounts available for Backbone Pro.
Shipping & Fulfillment
When will Backbone Pro ship?
Pre-orders will begin to ship on May 20, 2025.
Where will the controller be available during pre-sale?
During the pre-sale, the Backbone Pro controller will be available exclusively in the United States on Backbone.com and Best Buy. .
Will I receive tracking information?
Yes, tracking details will be provided once your order ships.
Can I change my shipping address after I order?
Please contact our support team as soon as possible if you need to make changes to your shipping information.
Is international shipping available?
Not at this time. Pre-sale orders are limited to the U.S. only. We are working toward making the controller available internationally in the near future. Please check back on our website for the most up-to-date information.
Product Information
How many versions or colors are available?
The Backbone Pro controller is only available in one variation. With a black exterior and USB-C connector.
What type of connection does the controller use?
This controller uses a USB-C connection only.
What platforms is the controller compatible with?
The controller is compatible with Android devices and iPhone 15 and 16 via the USB-C port. With the new Bluetooth connection, it can also be used with iPhone 14 and older models—though not through a direct port connection.
Returns, Exchanges & Warranty
What is your return policy?
You may return the controller within 30 days of the shipping date, provided it is in its original condition and packaging.
Can I exchange my Backbone One for the Backbone Pro?
We do not offer direct exchange for Backbone One to Backbone pro. However, if you purchased a Backbone One from our website within the last 30 days and it is in new condition with the original packaging, you may return it for a refund. Due to the price difference, you will need to place a new order for the latest controller at your convenience after your return is processed.
Is there a warranty?
Yes, the controller includes a one-year limited warranty, which begins on the date your order ships.
Other Questions
Can I cancel or modify my pre-order?
Yes, you can cancel your pre-order up until it begins processing at our warehouse. Once processing has started, cancellations are no longer possible.
Where will this controller be sold?
During the pre-sale, the controller will be available via our website and exclusively through Best Buy US.
Where can I get updates or support?
You can reach our support team at help.backbone.com and our social channels.