If you're having a tough time logging into the Backbone app with Apple or Google, try these troubleshooting steps:
- Check your account status: Make sure your account is active and not suspended.
- Update your OS and app: Ensure your operating system (OS) and the Backbone app are up-to-date.
- Review account settings: Double-check that you haven’t enabled any restrictions or limitations that might prevent you from signing in.
- Reinstall the app: Uninstall the Backbone app, then reinstall it. After reinstalling, restart your mobile device and attempt to log in.
- Log out from all: Log out from all apps and browsers that use your Apple or Google login. Then try signing into the Backbone app.
- Try again later: Server issues might be preventing you from logging in, so attempting at another time could do the trick.
If the issue persists after trying these steps, please reach out to our support team here. We're happy to help!