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Orders, Shipping & Returns

Warranty & Returns

• Can I exchange my lightning port Backbone One for a USB-C one?
• How to Initiate a Return
• How to submit a warranty request
• I received an error message when trying to complete my return request
• Returns and Warranty Policy
• When will I receive my refund or replacement?

Order Placement and Shipping FAQs

• Do you ship internationally?
• Estimated shipping times, and carriers
• How can I cancel/edit my order or change my address?
• How do I check the status of my order?
• My package was marked "delivered" but I didn't receive it
• What's your Shipping Policy?

Backbone Pro

Getting Started with Backbone Pro

• Customization with Backbone Pro: Controller Profiles
• Customization with Backbone Pro: Button Remapping
• Customization with Backbone Pro: Joystick & Trigger Deadzones
• How to Play On Any Screen with a wired connection on Backbone Pro
• How to Play On Any Screen with a wireless connection on Backbone Pro
• Managing Bluetooth Connections on Backbone Pro
See all 7 articles

Troubleshooting Backbone Pro

• Trigger Calibration on the Backbone Pro
• LED Indicators on the Backbone Pro
• How to check and manually update your Backbone Pro's Firmware

Backbone Pro FAQs

• What are the differences between the Backbone One and Backbone Pro?
• Which phones are compatible with the Backbone Pro?
• Which cases are compatible with the Backbone Pro?
• What is the battery life of the Backbone Pro?
• How big is the Backbone Pro?

Backbone One for iPhone

Getting started with the Backbone One for iPhone

• What are the differences between the Backbone One editions?
• How to Enable Screen Casting on iOS
• How do I know if I have the 2nd generation or the 1st generation Backbone One?
• How to Insert and Remove your iPhone from your Backbone
• Do I have to remove my phone from its case to use a Backbone One?
• Do I need to charge the Backbone One?
See all 7 articles

Backbone One for iPhone

• Which Backbone works with iPhone 15 & 16?
• How do I use the Play On Any Screen feature with iPhone?
• Can I use my iPhone's Bluetooth while using the Backbone One?
• Are the thumb-sticks (joysticks) clickable?
• Can I use headphones with the Backbone One?
• How big is the Backbone One controller?

Backbone One PlayStation Edition Controller

• Backbone One - PlayStation Edition PS App Shortcut

Troubleshoot Backbone One for iPhone

• Updating your Gen 1 USB-C Backbone Controller's firmware for iOS compatibility
• Keep your iPhone's iOS and Backbone App up to date
• Backbone to iPhone Connection Issue Troubleshooting
• Backbone One for iPhone joysticks not working?
• Backbone One for iPhone buttons not working?
• Can I adjust the button map on Backbone One for iPhone?

Backbone One for Android

Getting started with the Backbone One for Android

• How to Enable Screen Casting on Android
• Do I need to own a PC, PlayStation console, or Xbox console to use Backbone One for Android?
• How to insert and remove your Android from your Backbone
• Which Android phones are compatible with the Backbone One?

Backbone One Controller for Android

• Does the Backbone One for Android work with Tablets?
• What is USB OTG / USB Host Mode on Android? How do I know if my phone supports it?
• How do I use the Play On Any Screen feature with Android?
• Can I use my Android's Bluetooth while using the Backbone One?

Troubleshoot Backbone Controller for Android

• Can I adjust the button map on Backbone One for Android?
• Keep your Android OS and Backbone App up to date
• Backbone One for Android Joysticks not working?
• Backbone to Android Connection Issue Troubleshooting

Gaming with Backbone

FAQ on Playing Games

• What games can I play with a Backbone controller?
• Pass-through Charging
• Which games are supported by TouchSync?
• How do I activate TouchSync?
• How To Add A Custom TouchSync Layout
• How To Edit or Delete a Custom TouchSync Layout
See all 10 articles

PlayStation

• Which Backbone models can I use PlayStation Remote Play on?
• Troubleshooting PlayStation Remote Play
• Setting Up PlayStation Remote Play

Xbox

• How to: Xbox Button
• Troubleshooting Xbox Remote Play
• Setting Up Xbox Remote Play
• How do I redeem my Xbox Game Pass Ultimate offer?
• Is Xbox Game Pass Ultimate supported in my country/region?
• How do I set up Xbox Game Pass Ultimate?
See all 7 articles

Steam

• Using Backbone Pro with Steam Input
• Playing Steam Games using GeForce NOW
• How to play Steam Games using Steam Link
• How to Connect your Steam Games with Nvidia GeForce NOW

Backbone Accessories

FAQ

• Backbone Controller Universal Carrying Case
• How to use your Backbone controller with compatible cases (2025 Refresh)
• How to use your Backbone One (2nd Gen) with compatible cases
• Which cases are compatible with the Backbone One (2nd Gen)?
• Backbone One Controller Carrying Case
• How do I install the iPhone 13/14 adapter?

Backbone Mobile App

Backbone App Features

• Can I stream to YouTube while playing on my Backbone?
• Can I stream to Twitch while playing on my Backbone?
• What is Smart Record?
• Can I also record my voice when recording gameplay?

Getting Started with the Backbone app

• How do I set up the Gaming Mode?
• How do I add or remove a game from my Backbone app?
• How do I add or remove a friend?
• Community Guidelines on Backbone

Backbone App FAQ

• How do I find my device's serial number?
• Claiming Your Call of Duty: Warzone Mobile Perk
• Is the Backbone App free?
• Is there an age requirement for using Backbone?
• What screen recording quality does Backbone support?
• Important Online Safety Information for Backbone Users

Backbone+ Membership

Backbone+ Subscription Management

• How do I cancel my Backbone+ subscription through the Backbone App?
• How do I cancel my Backbone+ subscription through the Google Play Store?
• How do I cancel my Backbone+ subscription through the Apple App Store?
• Is it possible to pause my Backbone+ subscription?

Backbone+ Perks

• BB+ Emulation! (in Beta)
• What perks does the Backbone+ subscription offer?

Backbone+ Membership FAQ

• Do I need to pay for a new membership if I have a new Backbone controller?
• Do I need the Backbone App or Backbone+ to use a Backbone controller?
• What is Backbone+ Membership?
• Backbone+ Membership FAQs

Compliance Documentation

Compliance Documentation

• Compliance Documentation