If you are having trouble with the joysticks on your Backbone, try these troubleshooting steps first:
1 - Please ensure your phone’s operating system is up-to-date. If not, please update your operating system to the current version.
2 - Please also double-check that your Backbone app is up-to-date.
3 - Try recalibrating your analog stick in the Backbone app settings:
You can find it by navigating to Menu > Settings > Controller > Calibrate and test controller > Calibrate Joysticks
4 - Carefully confirm your phone’s charging port and Backbone One connector are clean and free of lint, dirt, or other obstructions.
5 - Ensure the connector on the Backbone controller is fully inserted into the phone. If you have a phone case, try removing it to get a secure connection.
Need help resolving the issue? Submit a warranty claim by clicking the link here or contact our support team here.
NOTE: To help expedite support, please submit your support request with a screen recording of the joystick calibration.