Backbone One for iPhone joysticks not working?

If you are having trouble with the joysticks on your Backbone, try these troubleshooting steps first:

1 - Please ensure your phone’s operating system is up-to-date. If not, please update your operating system to the current version.

2 - Please also double-check that your Backbone app is up-to-date

3 - Try recalibrating your analog stick in the Backbone app settings: 

You can find it by navigating to Menu > Settings > Controller > Calibrate and test controller > Calibrate Joysticks

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4 - Carefully confirm your phone’s charging port and Backbone One connector are clean and free of lint, dirt, or other obstructions. 

5 - Ensure the connector on the Backbone controller is fully inserted into the phone. If you have a phone case, try removing it to get a secure connection.

Need help resolving the issue? Submit a warranty claim by clicking the link here or contact our support team here

NOTE: To help expedite support, please submit your support request with a screen recording of the joystick calibration.

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