Order Processing Time: 1-2 business days (excluding preorders, weekends, and holidays). FedEx 2-Day orders placed before 10:00 a.m. Pacific Time on a business day ship the same day; other FedEx 2-Day orders ship the next business day.
Order Shipment Time: Transit times are based on your location’s end delivery, Fulfillment location, shipping method, and carrier restrictions. Click here for shipping times and methods.
Please check your shipping address carefully during order placement. Incorrect addresses may result in severely delayed delivery or order cancellation.
If you have provided your email address, you will receive emails regarding your order confirmation and shipping confirmation.
U.S. Shipping Rates and Estimates
We offer free postal service shipping to all 50 U.S. states and Washington, D.C. on orders up to 5.2 lb.
Backbone offers free postal service shipping of Backbone Controller orders up to 5.2 lb to every validated address in the 50 U.S. states and Washington, D.C. at no cost to you, with a shipment time of 2 to 5 business days based on the distance to the destination (this does not include pre-orders, weekends, and holidays). Orders over 5.2 lb (up to 10 lb) ship for $25.
FedEx 2-Day ($15): available at checkout on eligible orders up to 5.2 lb shipping within the contiguous United States (the 48 contiguous states and Washington, D.C.); not available to Alaska or Hawaii. FedEx 2-Day orders placed before 10:00 a.m. Pacific Time on a business day ship the same day; other FedEx 2-Day orders ship the next business day. Transit takes an estimated 2 business days after dispatch. Delivery times are estimates, not guarantees.
Non-U.S Shipping Rates and Estimates
We offer shipping to non-U.S. addresses. We are generally able to ship to many international locations. However, this is subject to change anytime and for any reason. If we cannot ship to your country, we will promptly cancel your order and issue a refund.
Shipping charges for your order will be calculated and displayed at checkout.
International orders ship Delivered Duties Paid (DDP), so there are no import duties to pay on delivery. If a carrier asks you to pay duties or taxes on delivery, please contact us.
How do I check the status of my order?
Once your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
Please don’t hesitate to get in touch with us here with your name and order number if you haven’t received your order within 21 business days from receiving your shipping confirmation email.
Damage During Shipping
If your order arrives damaged, please email us as soon as possible here with your order number and a photos of the item’s condition, packaging, etc. We address these on a case-by-case basis and follow the carrier’s instructions to submit a claim. However, we will try our best to work towards a satisfactory solution. Please note the time frame for each claim type below.
My package was marked “delivered,” but I didn’t receive it.
In case your package shows delivered, but it’s not there:
- Check with family members, neighbors, co-workers, a building manager, an apartment office, or others who may have accepted your order on your behalf.
- The carrier may have placed your order near your door, out of plain view.
- Look for your order in the back door, garage, or behind bushes. Check your tracking information to see if a drop-off location was noted.
- In some situations, or during peak delivery times, packages may be delivered up to 48 hours before arrival.
If your order has been marked as delivered for over 45 days, we cannot provide support for lost packages.
Please also reference the grid above for claim submissions. If you have any further questions, please don’t hesitate to contact us here.