Orders, Shipping & Returns

• Can I exchange my lightning port Backbone One for a USB-C one?
• How do I start a return?
• How to return your playbackbone.com EU purchase
• How to return your playbackbone.com UK purchase
• How to return your playbackbone.com US purchase
• How to submit a warranty request

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• Do you ship internationally?
• How can I cancel/edit my order or change my address?
• How do I check the status of my order?
• My package was marked "delivered" but I didn't receive it
• What are our estimated shipping times, and what methods do we use?
• What's your Shipping Policy?