Orders, Shipping & Returns

Warranty & Returns

• Can I exchange my lightning port Backbone One for a USB-C one?
• How to Initiate a Return
• How to submit a warranty request
• I received an error message when trying to complete my return request
• Returns and Warranty Policy
• When will I receive my refund or replacement?

Order Placement and Shipping FAQs

• Do you ship internationally?
• Estimated shipping times, and carriers
• How can I cancel/edit my order or change my address?
• How do I check the status of my order?
• My package was marked "delivered" but I didn't receive it
• What's your Shipping Policy?