How can we help you today?

Warranty & Returns

• Can I exchange my lightning port Backbone One for a USB-C one?
• How to Initiate a Return
• How to submit a warranty request
• I received an error message when trying to complete my return request
• Returns and Warranty Policy
• When will I receive my refund or replacement?

Order Placement and Shipping FAQs

• Do you ship internationally?
• Estimated shipping times, and carriers
• How can I cancel/edit my order or change my address?
• How do I check the status of my order?
• My package was marked "delivered" but I didn't receive it
• What's your Shipping Policy?

Getting Started with Backbone Pro

• Backbone Pro Gameplay Modes
• Customization with Backbone Pro: Controller Profiles
• Customization with Backbone Pro: Button Remapping
• Customization with Backbone Pro: Joystick & Trigger Deadzones
• FlowState: Wireless Gameplay with Backbone Pro
• How to Play On Any Screen with a wired connection on Backbone Pro
See all 8 articles

Troubleshooting Backbone Pro

• Joystick Calibration on the Backbone Pro
• Trigger Calibration on the Backbone Pro
• LED Indicators on the Backbone Pro
• How to check and manually update your Backbone Pro's Firmware

Backbone Pro FAQs

• What are the differences between the Backbone One and Backbone Pro?
• Which phones are compatible with the Backbone Pro?
• Which cases are compatible with the Backbone Pro?
• What is the battery life of the Backbone Pro?
• How big is the Backbone Pro?

Backbone Pro Xbox Edition Controller

• Backbone Pro Xbox Edition LED indicators
• How to: Backbone Pro Xbox Button

Getting Started With the Backbone One

• Does Backbone One work with tablets?
• Do I need to charge the Backbone One?
• Do I have to remove my phone from its case to use a Backbone One?
• How to Insert and Remove your phone from your Backbone
• How do I know if I have the 2nd generation or the 1st generation Backbone One?
• How to Enable Screen Casting on iOS
See all 7 articles

Backbone One for iPhone

• Can I adjust the button map on Backbone One for iPhone?
• Which iPhone models are compatible with Backbone One?

Backbone One for Android

• Can I adjust the button map on Backbone One for Android?
• What is USB OTG / USB Host Mode on Android? How do I know if my phone supports it?
• Which Android phones are compatible with the Backbone One?
• How to Enable Screen Casting on Android

Backbone One Xbox Edition Controller

• How to: Backbone One Xbox Button

Backbone One PlayStation Edition Controller

• Backbone One - PlayStation Edition PS App Shortcut

Troubleshooting the Backbone One

• Keep your Android OS and Backbone App up to date
• Backbone One buttons not working?
• Backbone One joysticks not working?
• Backbone to Android Connection Issue Troubleshooting
• Backbone to iPhone Connection Issue Troubleshooting
• Keep your iPhone's iOS and Backbone App up to date

Backbone One FAQ

• Do I need to own a PC, PlayStation console, or Xbox console to use Backbone One?
• How big is the Backbone One controller?
• Can I use headphones with the Backbone One?
• Are the thumb-sticks (joysticks) clickable?
• Can I use my phones Bluetooth while using the Backbone One?

FAQ on Playing Games

• What games can I play with a Backbone controller?
• Pass-through Charging
• Do I need to own a PC or Console to use Backbone controllers?
• Remote Play and Cloud Gaming Lag Troubleshooting

PlayStation

• Which Backbone models can I use PlayStation Remote Play on?
• Troubleshooting PlayStation Remote Play
• Setting Up PlayStation Remote Play

Xbox

• Troubleshooting Xbox Remote Play
• Setting Up Xbox Remote Play
• How do I redeem my Xbox Game Pass Ultimate offer?
• Is Xbox Game Pass supported in my country/region?
• How do I set up Xbox Game Pass?
• What games are available on Xbox Game Pass Ultimate?

Steam

• Using Backbone Pro with Steam Input
• Playing Steam Games using GeForce NOW
• How to play Steam Games using Steam Link
• How to connect your Steam Games with Nvidia GeForce NOW

FAQ

• Backbone Controller Universal Carrying Case
• How to use your Backbone controller with compatible cases (2025 Refresh)
• How to use your Backbone One (2nd Gen) with compatible cases
• Which cases are compatible with the Backbone One (2nd Gen)?
• Backbone One Controller Carrying Case
• How do I install the iPhone 13/14 adapter? Backbone One (1st Gen)

Getting Started with the Backbone app

• How do I Navigate the Backbone App?
• Is the Backbone App free?
• How do I set up the Gaming Mode?
• How do I add or remove a game from my Backbone app?
• How do I add or remove a friend?
• Community Guidelines on Backbone

Backbone App Features

• What is the Game Library in the Backbone app?
• What are Instant Games in the Backbone App?
• What are Personalized Game Recommendations?
• Backbone App Emulator (in Beta)
• Play On Any Screen with a Wired Connection
• Can I stream to YouTube while playing on my Backbone?
See all 14 articles

Backbone App FAQ

• Backbone App Login Troubleshooting
• How do I find my device's serial number?
• Is there an age requirement for using Backbone controllers?
• What screen recording quality does Backbone support?
• Important Online Safety Information for Backbone Users

Backbone+ Subscription Management

• How do I cancel my Backbone+ subscription through the Backbone App?
• How do I cancel my Backbone+ subscription through the Google Play Store?
• How do I cancel my Backbone+ subscription through the Apple App Store?
• Is it possible to pause my Backbone+ subscription?

Backbone+ Perks

• How to Redeem Perks in the Backbone App
• What perks does the Backbone+ subscription offer?

Backbone+ Membership FAQ

• Do I need to pay for a new membership if I have a new Backbone controller?
• Do I need the Backbone App or Backbone+ to use a Backbone controller?
• What is Backbone+ Membership?
• Backbone+ Membership FAQs

Backbone Pro

• Backbone Pro | From Box to Gameplay

Compliance Documentation

• Compliance Documentation